Privacy & Cookie Policy

We at Steel Mouse Designs only use your information or data to improve your experience. It is kept securely and protected. You decide what or how you want to hear from us. You can opt out or be removed as you wish.

Protecting Your Privacy

We are committed to protecting the privacy and security of customers and site visitors and we understand how important privacy is. If you have any questions about how we protect your privacy, contact us at support@steelmouse.com

How we use your information

We use your information in a few ways, depending on the information. The tables below set this out in detail, showing what we do and why we do it.

Your name and contact details

This means the information you provide to us when you complete your order and this is how we use your name and contact details:

To deliver your purchases to you - We’ve got to do this to perform our contract with you
To send you service messages by e-mail, such as order updates - We do this to perform our contract with you (so you can tell when your order is coming)
To send you information by email, SMS or post, about our new products and services - To keep you up to date. We only send this with your permission and you can opt out any time
To manage fraud prevention and detection - To prevent and detect fraud against either you or us
To show you our adverts as you browse the web - So you can see our latest products and deals
To find out what you and other customers like - To ensure we are giving you what you want and to develop new products and services

Your payment information

Payments are managed by our payment partner. This means your payment information, including your card details (number, expiry date, security/CVV code), is not shared with us. However, your name and contact details are passed to us (as above) along with a transaction reference to enable us to manage your order.

Your contact history with us

This means what you’ve said to us, for example, over the phone, by email or on social media. This is how we use your contact history:

To provide customer service and support - We’ve got to do this to perform our contract with you and to provide the best service possible

Purchase history and saved items

This means what you’ve bought and what you’ve stored in your basket for another time. This is how we use your purchase history and saved items:

To sell you things - We’ve got to do this to perform our contract with you
To provide customer service and support and to handle returns - We’ve got to do this to perform our contract with you
To find out what you and other customers like - To ensure we are giving you what you want and to develop new products and services

Sharing your information

We do not, and will not, sell any of your personal data to any third party. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

Companies that do things to get your purchases to you, such as payment service providers, internet service providers, warehouses, printers, order packers and delivery companies. Should you wish to read their privacy policies, please contact us at support@steelmouse.com and we will point you towards them.
Professional service providers, such as marketing agencies, advertising partners, customer service web hosts and website hosts, who help us run our business.
Credit reference, law enforcement and fraud prevention agencies so we can help tackle fraud.

Some of our partners and third party providers include:

Google (cloud storage and email)
HubSpot (CRM)
Pixel2Print (printing)
Wix (website hosting and management)
Wix Payments (payments)

We may provide third parties with aggregated but anonymised information and web analytics about our customers and, before we do so, we will make sure that it does not identify you.

Marketing Messages

By opting in, you’ll receive marketing messages via email to keep you aware of what we’re up to and to help you see and find our products. We use soft opt-in for email marketing to our subscribers, ensuring their preferences are always respected. You can opt out by unsubscribing from any email you receive from us.

Please note that our systems may take a few days to update fully, so you might continue to receive messages from us during this processing period.

Opting out of marketing messages will not affect essential service communications such as order updates or notifications related to activities you've expressed interest in.

Seeing adverts for Steel Mouse Designs online

We engage in online advertising to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target banners and ads to you when you are on other websites. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies and mobile identifiers, as well as specific services offered by some sites and social networks.

The banners and ads you see will be based on information we hold about you, your previous use of our website or our banners or ads you may have previously clicked on.

Keeping your information

The length of time we’ll hold on to your information is as follows:

Customer information provided through contact that does not result in an order, such as a product enquiry: 3 months
Customer information providing through the placement of an order: 12 months

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your information after the above periods have elapsed.

Your information is stored securely at all times.

Your rights

You have a lot of rights relating to your personal information:

The right to be informed about how your personal information is being used (this page).
The right to access the personal information we hold about you.
The right to request the correction of inaccurate personal information we hold about you.
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
The right to stop direct marketing messages.
The right to request that we transfer or port elements of your data either to you or another service provider.
The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office.

If you want to exercise your rights, if you have a complaint or if you just have questions, please contact us.

You don’t have to give us any of the personal information outlined in this document but, if you don’t, you may not be able to buy from us and you are unlikely to receive our optimal overall customer experience.

Information about your phone, PC or laptop and how you use our website

This means the information you give us when you browse our site, including your IP address and device type and – if you choose to share it with us – your location data, as well as how you use our website. This information is captured by instruments known as cookies.

This is how we use information about your phone, PC or laptop and how you use our website:

To improve our website, identify users and set default options for you (such as language/currency) - To give you the best possible visitor and shopping experience and a more personalised online experience
To monitor the performance, operation and effectiveness of the site and hosting platform - To help us improve the performance of the website and so deliver the best possible visitor and shopping experience
To protect our website - To prevent and detect fraud against either you or us and to meet our legal obligations

The cookies used are either first party or third party. Whether a cookie is "first" or "third" party refers to the website or domain placing the cookie. First party cookies are placed directly by us or our hosting partner while other parties the company may do business with set third party cookies. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.

Cookies are either:

Session (transient) cookies: These cookies are erased when site visitors close their browsers and are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (permanent or stored) cookies: These cookies are stored on a site visitor's hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as web surfing behaviour or user preferences for a specific site.

The categories of cookies we use are:

Essential cookies: These cookies are essential to make our website work correctly – they enable you to move around the website and use its features. If you do not want the business to collect information via these cookies you must cease using the website immediately.
Performance cookies: These cookies help us understand how you interact with our website by providing information about the areas visited, the time spent on the website and any issues encountered, such as error messages.
Functionality cookies: These cookies allow the website to remember if you have previously visited or the choices you make (such as your user name, language, region, items added to your basket or preferences).
Targeting / advertising cookies: These cookies are used to deliver content that is more relevant to you and your interests. They may be used to deliver targeted advertising or to limit the number of times you see an advertisement, for example.

Most internet browsers are initially set up to automatically accept cookies. However, you can change the settings to manage cookies being sent to your device. Please refer to the available online documentation in respect to your specific Internet browser.

We may also anonymise and aggregate analytical information (so that it doesn’t identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and developing new products and services.

Changes to how we protect your privacy

We may change this page from time to time to reflect how we are processing your data.

If we make significant changes, we will make that clear on our website or by some other means of contact, such as email, so that you are able to review the changes.

How to contact us

You can contact us by sending an email to support@steelmouse.com